Returns & Exchanges
We want you to love your by charlotte pieces, which is why we offer a 30-day return period for all full-priced items. Please ensure items are unworn, in their original packaging, and meet our hygiene standards for jewelry.
Check Eligibility
Ensure your items are in original condition, unworn, and with all protective packaging intact within 30 days of purchase.
Initiate Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack and Post
Securely package your jewelry and use the prepaid shipping label provided via the portal to drop your parcel at any authorized post office.
Refund Processing
Once our team receives and inspects your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing