Frequently Asked Questions
Everything you need to know about your by charlotte experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and clean gently with a soft polishing cloth.
What materials do you use?
Our collections are crafted from high-quality 18k Gold Vermeil, 14k Solid Gold, and ethically sourced Sterling Silver, often accented with natural gemstones.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to follow your parcel's journey.
Do you offer gift wrapping?
All by charlotte orders arrive in our signature pink gift box. You can also add a personalized gift message at checkout for that extra special touch.